CREW’s survey of insurance agents explores agents’ experiences and opportunities for discussing earthquake risk and earthquake insurance with consumers.
The 5-Minute Survey
Between March 8 and May 17, 2023, CREW invited insurance agents throughout the western United States to take a 5-minute survey. More than 800 agents responded!
View and download CREW’s report of the survey results:
About the Survey Project
The purpose of CREW’s inquiry was to learn from agents themselves about their opportunities to discuss earthquake insurance and earthquake risk with consumers and to provide insights into a range of topics including how common it is for consumers to ask about earthquake insurance, how familiar agents are with the earthquake risk in the areas where they sell policies, how willing agents are to educate consumers about earthquake risk and earthquake insurance, and what information and resources agents need in order to educate consumers about their risk and options.
The results of this inquiry can assist emergency managers and earthquake preparedness professionals both to understand the role of insurance agents in educating the public, and to design targeted and effective risk-communication tools and preparedness resources and messaging.
CREW conducted this survey project with funding from the National Earthquake Hazards Reduction Program.
Questions? Contact us at info@crew.org